Contact Us

We are happy to assist you. If you have a general question regarding your ATIRAcredit card or account, please review our Frequently Asked Questions (select "Help & Info" then "Frequently Asked Questions" from the above menus). Otherwise, contact us by phone, email, or mail.

  • PHONE
    • Customer Service
      • (888) 4ATIRA1 (888-428-4721)
    • For calls outside the United States
      • 00-1-515-457-5568
  • EMAIL
    • If you have a general question or comment you may email us at info@atiracredit.com.
    • THIS EMAIL ADDRESS IS NOT SECURE; PLEASE DO NOT INCLUDE YOUR ACCOUNT INFORMATION. If you have an account specific question, please call using the number above.
  • MAILING
    • Customer Service
      • ATIRAcredit
      • PO Box 14542
      • Des Moines, IA 50306-3542
    • Payment address
      • ATIRAcredit
      • PO Box 10415
      • Des Moines, IA 50306-0415
  • DISPUTE A TRANSACTION:
    • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the MasterCard Dispute Form and mail or fax to:
    • Mail:
      • Customer Service
      • PO Box 14542
      • Des Moines, IA 50306
    • Fax:
      • (515) 457-2074
  • IF YOU SUSPECT FRAUD:
    • Call (888) 4ATIRA1 (888-428-4721) immediately to report any fraud. Complete the MasterCard Fraud Affidavit and mail or fax to:
    • Mail:
      • Fraud Department
      • PO Box 14542
      • Des Moines, IA 50306
    • Fax:
      • (515) 457-2074